Refunds & Returns
We Guarantee that Your Product Will Arrive in Wholesome Condition.
As our products are perishable, all food sales are final. The Goode Company BBQ Hall of Flame will be happy to replace any item(s) in the unlikely event that they might be damaged or spoiled during transit, or to refund you the full amount of your purchase. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives. The Goode Company BBQ Hall of Flame is not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information you supply to us, or for inability of a recipient to receive the package on the day you specify that it should be delivered. We wish we could assure proper handling and prompt receipt of packages once they have been delivered to the correct mailing address by the third party carrier (FedEx), but this, of course, is out of our control. To enjoy the full flavor and freshness of our products, we urge you to make the necessary arrangements beforehand.
We work hard to ensure your order is selected and shipped correctly. If an item is out of stock, we will notify you and give you an opportunity to substitute.
If we fail to live up to any aspect of our guarantee, we will replace your order or refund your money, provided you notify us at 713.529.1212 (weekdays 8:30 am to 5 pm CST) the next business day after receipt of your order. Do not return any product without first making arrangements with Customer Service. Refunds will be credited to the originating credit card.
We reserve the right to fully investigate claims that we believe may be unfounded or fraudulent.