Shipping & Payment Info

Shipping

To place your order in time for Thanksgiving delivery:

  • 2 Day: 12:00 p.m. CST Friday, November 18

  • Overnight: 12:00 p.m. CST Monday, November 21

To place your order in time for Christmas delivery:

  • 2 Day: 12:00 p.m. CST Tuesday, December 20

  • Overnight: 12:00 p.m. CST Wednesday, December 21

All orders placed by 12:00 p.m. CST will qualify for same day shipping. Orders placed after 12:00 p.m. CST will ship no sooner than the following business day. Shipping transit times are calculated based on selected shipping method and recipient's shipping address.

Depending on the day of the week you place your order, you can usually expect the following transit times for Ground/Home Delivery:

  • New England delivery: within 3-4 business days

  • East/South delivery: within 2-3 business days

  • Midwest delivery: within 2-3 business days

  • Southwest delivery: within 2-3 business days

  • West coast delivery: within 3-4 business days

  • Alaska/Hawaii delivery: within 5-7 business days

Curious when your order will ship out? Please refer to the table below:

Order Day/Time Smoked Meat Product Shipping Day Regular Product Shipping Day
Monday Before 12PM Monday Monday
Monday After 12PM Tuesday Tuesday
Tuesday Before 12PM Tuesday Tuesday
Tuesday After 12PM Wednesday  Wednesday
Wednesday Before 12PM Wednesday Wednesday
Wednesday After 12PM Thursday Thursday
Thursday Before 12PM Thursday (Overnight ONLY) Thursday
Thursday After 12PM Monday Friday
Friday Before 12PM Monday Friday
Friday After 12PM Monday Monday

2nd Day Delivery

All orders placed by 12:00 p.m. CST can ship the same business day to be delivered 2 business days from that date. For example,

  • Orders placed on Monday can ship Monday to be delivered Wednesday.

  • Orders placed on Thursday can ship Thursday to be delivered Monday.

  • Orders placed on Friday can ship Friday to be delivered Tuesday.

Overnight Delivery

All orders placed by 12:00 p.m. CST can be processed the same business day and delivered the next business day after that. For example,

  • Orders placed on Monday (before 12 p.m. CST) can ship Monday to be delivered Tuesday.

  • Orders placed on Friday (before 12 p.m. CST) can ship Friday to be delivered on Monday.

Alternately, you may specify an exact arrival date when placing an order. The Goode Company BBQ Hall of Flame will ensure that your products are shipped in time to arrive by your chosen date.

Shipping Information

Goode Company BBQ Hall of Flame ships packages via FedEx from two distribution centers in Texas.

We do not ship to U.S. Virgin Islands, Puerto Rico or any locations outside of the U.S.

We do not ship to PO boxes, APO's or FPO's.

PURCHASER IS RESPONSIBLE FOR MAKING ARRANGEMENTS FOR THE RECEIPT OF THE PACKAGE, INCLUDING NOTIFYING GIFT RECIPIENT. GOODE COMPANY WILL NOT BE HELD RESPONSIBLE FOR MISSED DELIVERIES.

FedEx Ground Commercial and FedEx Express delivers Monday through Friday and Saturdays with Residential Home Delivery packages ONLY (at no additional cost). We do not offer Saturday delivery for packages shipped via Express methods or to commercial addresses. 

FedEx delivers from 8:00 AM until 8:00 PM.

Residential addresses typically do not require a signature. HOWEVER, if there is no one there to accept the package, and the FedEx driver does not feel comfortable leaving it for ANY reason, s/he is required NOT to leave the package. FedEx will make three delivery attempts (one per day) before returning the package to Goode Company BBQ Hall of Flame. FedEx will leave a door tag following each delivery attempt. Please be sure to include the apartment number if you are sending to an apartment building.

Business addresses do require a signature, but not necessarily from the recipient whose name is on the box. Anyone in the building is able to sign for the package.

Please be sure to include the company name and floor/suite number if you are sending to an office building.

FedEx intercepts or redirects to edit incorrectly entered addresses are NOT valid on Mesquite Smoked BBQ orders.

FedEx will attempt to contact the recipient and then the shipper for correction of bad addresses before re-attempt, re-direct or sending back to the shipper.

Due to the high perishability of smoked meat products, FedEx intercepts are not available for these packages as it could result in additional delays in shipping. Once your “Goodes” have shipped out, you will receive a confirmation e-mail. To track your package, simply log in to your Goode Company BBQ Hall of Flame account and select, "Check on my order Status/History" and then select "Track Order" to view your order's progress through FedEx. If you do not use email or the internet, do not hesitate to call us, have your order number ready and we'll track your package for you! Phone: 713.529.1212.

Please review the FedEx 2016 Holiday Schedule below. The dates below reflect the days FedEx will not deliver. Shipping will resume the following business day after the respective holiday

Thursday, November 24 - Thanksgiving

Saturday, December 24 - Christmas Eve

Sunday, December 25 - Christmas

Saturday, December 31 - New Year's Eve

Monday, January 1, 2013 - New Year's Day

Payment

For Internet and Telephone orders, we accept VISA, MasterCard, Discover and American Express – Please include card number, expiration and security code.

Returns

Products including pies and smoked meats that are returned as a result of delivery exceptions are non-refundable.