Shipping & Payment Info

Shipping

To place your order in time for Thanksgiving delivery:

  • 2 Day: 1:00 p.m. CST Friday, November 16

  • Overnight: 1:00 p.m. CST Monday, November 19

To place your order in time for Christmas delivery:

  • 2 Day: 1:00 p.m. CST Tuesday, December 18

  • Overnight: 1:00 p.m. CST Wednesday, December 19

All orders placed by 1:00 p.m. CST will ship the following business day. Orders placed after 1:00 p.m. CST will ship in two business days from the date the order was placed. Shipping transit times are calculated based on selected shipping method and recipient's shipping address.

Depending on the day of the week you place your order, you can usually expect the following transit times for Ground/Home Delivery:

  • New England delivery: within 3-4 business days

  • East/South delivery: within 2-3 business days

  • Midwest delivery: within 2-3 business days

  • Southwest delivery: within 2-3 business days

  • West coast delivery: within 3-4 business days

  • Alaska/Hawaii delivery: within 5-7 business days

Curious when your order will ship out? Please refer to the table below:

Order Day/Time Smoked Meat Product Shipping Day Regular Product Shipping Day
Monday Before 1PM Tuesday Tuesday
Monday After 1PM Wednesday Wednesday
Tuesday Before 1PM Wednesday Wednesday
Tuesday After 1PM Thursday (Overnight ONLY) Thursday
Wednesday Before 1PM Thursday (Overnight ONLY) Thursday
Wednesday After 1PM Monday Friday
Thursday Before 1PM Monday Friday
Thursday After 1PM Monday Monday
Friday Before 1PM Monday Monday
Friday After 1PM Tuesday Tuesday

2nd Day Delivery

All orders placed by 1:00 p.m. CST can be processed the following business day and delivered 2 business days from that date. For example,

  • Orders placed on Monday can ship Tuesday to be delivered Thursday.

  • Orders placed on Thursday can ship Friday to be delivered Tuesday.

Overnight Delivery

All orders placed by 1:00 p.m. CST can be processed the following business day and delivered the next business day after that. For example,

  • Orders placed on Monday can ship Tuesday to be delivered Wednesday.

  • Orders placed on Thursday can ship Friday to be delivered on Monday.

Alternately, you may specify an exact arrival date when placing an order. The Goode Company BBQ Hall of Flame will ensure that your products are shipped in time to arrive by your chosen date.

Shipping Information

Goode Company BBQ Hall of Flame ships packages via FedEx from two distribution centers in Texas.

We do not ship to U.S. Virgin Islands, Puerto Rico or any locations outside of the U.S.

We do not ship to PO boxes, APO's or FPO's.

PURCHASER IS RESPONSIBLE FOR MAKING ARRANGEMENTS FOR THE RECEIPT OF THE PACKAGE, INCLUDING NOTIFYING GIFT RECIPIENT. GOODE COMPANY WILL NOT BE HELD RESPONSIBLE FOR MISSED DELIVERIES.

FedEx Ground Commercial and Fed Ex Express delivers Monday through Friday and Saturdays with Residential Home Delivery packages ONLY (at no additional cost). We do not offer Saturday delivery for packages shipped via Express methods or to commercial addresses. Please allow for up to 48 hours for orders to process.

FedEx delivers from 9:00 AM until 8:00 PM.

Residential addresses typically do not require a signature. HOWEVER, if there is no one there to accept the package, and the FedEx driver does not feel comfortable leaving it for ANY reason, s/he is required NOT to leave the package. FedEx will make three delivery attempts (one per day) before returning the package to Goode Company BBQ Hall of Flame. FedEx will leave a door tag following each delivery attempt. Please be sure to include the apartment number if you are sending to an apartment building.

Business addresses do require a signature, but not necessarily from the recipient whose name is on the box. Anyone in the building is able to sign for the package.

Please be sure to include the company name and floor/suite number if you are sending to an office building.

FedEx intercepts or redirects to edit incorrectly entered addresses are NOT valid on Mesquite Smoked BBQ orders.

FedEx will attempt to contact the recipient and then the shipper for correction of bad addresses before re-attempt, re-direct or sending back to the shipper.

Due to the high perishability of smoked meat products, FedEx intercepts are not available for these packages as it could result in additional delays in shipping. Once your “Goodes” have shipped out, you will receive a confirmation e-mail. To track your package, simply log in to your Goode Company BBQ Hall of Flame account and select, "Check on my order Status/History" and then select "Track Order" to view your order's progress through FedEx. If you do not use email or the internet, do not hesitate to call us, have your order number ready and we'll track your package for you! Phone: 713.529.1212.

Please review the FedEx 2012 Holiday Schedule below. The dates below reflect the days FedEx will not deliver. Shipping will resume the following business day after the respective holiday

Thursday, November 22 - Thanksgiving

Monday, December 24 - Christmas Eve

Tuesday, December 25 - Christmas

Monday, December 31 - New Year's Eve

Tuesday, January 1, 2013 - New Year's Day

Payment

For Internet and Telephone orders, we accept VISA, MasterCard, Discover and American Express – Please include card number, expiration and security code.

Returns

Products including pies and smoked meats that are returned as a result of delivery exceptions are non-refundable.